Overview:

The Managing Director of Client Strategy is a senior leadership role responsible for developing, implementing, and overseeing client engagement strategies to drive growth, enhance client satisfaction, and cultivate and sustain meaningful executive-level relationships within Verisk’s most strategically important clients. This individual will work closely with executive leadership, clients, and internal teams to promote impactful engagements and align business objectives with client needs, fostering long-term strategic partnerships.

Key Responsibilities:

1. Strategic Leadership:

• Develop and execute a bilateral senior executive strategy aimed at fostering revenue growth and partnership development, maintaining a regular cadence of executive-to-executive discussions.
• Ensure seamless collaboration among all relevant Verisk business units and partners at every stage of engagement.
• Conduct periodic reviews of partnership performance with the client, as well as with internal Verisk teams, to identify opportunities for additional engagement.
• Cultivate external client-focused relationships, actively collaborating with the client team to formulate and execute business strategies, while presenting a unified, enterprise perspective on Verisk solutions.

2. Account Strategy and Collaboration:

• Lead the formulation and implementation of a comprehensive account strategy, identifying key stakeholders and overseeing the client's strategic priorities.
• Cultivate a client-focused team culture in a highly matrixed environment, fostering collaboration within the account team to define and execute business strategies and tactics to enhance partnerships.

3. Client Relationship Management:

• Champion the client's interests, needs, and concerns, ensuring alignment with the client's expectations.
• Reinforce the client's vision and strategic priorities within Verisk with the ability to adapt to shifting downstream priorities.
• Manage and track account operations supporting business plan priorities and client investment.

• Research, gather, and disseminate innovative industry trends, client annual reports, news, and methodologies to support clients in their business initiatives.

4. Knowledge Sharing/Best Practices:

• Establish reciprocal processes with the client aimed at enhancing operational efficiency within the relationship.
• Facilitate the exchange of knowledge and best practices, fostering a collaborative environment to drive mutual success.

Key Success Criteria:

1. Executive Engagement:

• Annual evaluation based on positive/high client engagement metrics, increased executive connections, satisfaction scores, and other favorable feedback.
• Attainment of a positive client view of Verisk through effective and meaningful executive engagements.

2. Client Experience:

• Accountability for representing the complete Verisk portfolio, both current and bespoke/ custom solutions, within the client relationship and showcasing its value through the identification of both long and short-term growth opportunities, including the exploration of new opportunities and the expansion of existing solutions.
• Engage extended Verisk team to collaboratively resolve client challenges.

3. Client Impact:

• Ensuring that the impact of Verisk solutions align with jointly identified engagement / strategic targets and is highly valued by the customer.
• Measured success in delivering impactful solutions that positively influence the client's business outcomes.

4. Account Education:

• Accountability for disseminating expert client knowledge throughout Verisk, contributing to the education of internal teams on client strategy.
• Demonstrated success in fostering a culture of understanding and collaboration across Verisk departments based on client insights.

5. Revenue Retention and Growth:

• Meeting or exceeding retention and growth targets through successful renewals, new opportunity revenue generation, and the development of strategic client partnerships.
• Demonstrated ability to contribute significantly to Verisk's overall revenue growth through effective client strategy and engagement initiatives.

Qualifications

Essential Skills / Personal Attributes:

• Ability to navigate a complex organization using a trusted advisor/consultative approach, establishing credibility quickly with senior-level executives across both organizations.
• Understanding of the P&C insurance industry with a genuine passion for leading teams to address clients' business challenges with both existing and conceptual solutions.
• Highly motivated / initiative driven organizational and team leader with a senior executive presence, dedicated to building lasting client relationships and driving business success.
• Mastery of strategy and attention to detail, with above-average verbal and written communication skills.
• Capable of balancing client and Verisk advocacy, possessing an innovative mindset, and passionate about addressing business challenges for clients.

Qualifications:

• Degree qualified or equivalent relevant experience.
• Minimum of 5 years of proven experience managing complex enterprise accounts, preferably within the P&C insurance space.
• Minimum of 5 years of experience in large deal negotiations, strategy, industry leadership, and organizational leadership at a senior level within a company or global line of business capacity.
• Minimum of 2 years of people management experience is preferred.